So, When You Have a Computer Problem…

and You Call in to Norton, McAfee,TrendMicro...etc.

Or one of the other "Brightly Colored Shrink-Wrapped Boxes" at one of your favorite "Geek Shops" do you get the “real name” of the tech you are working with, and when you have a problem, if you were to send an email stating your problem and the approximate time you would be calling to him/her would your tech be "Watching Out And Waiting For Your Call?"

Well, that’s the kind of service I have…

When I have an issue I merely send Chance an email of what my problem or issue is, the approximate time I will call and what I need to have him do. Unless he is having an extraordinarily busy day, he will normally be able to pick up when I call in, that’s the kind of Customer Service I am willing for which I am willing to pay monthly, via a subscription service; and if you are like me, when you have a problem, you want somebody to help you Right Now, not maybe in 4 hours.

So, do you have that kind of service with your current tech support company?

"What I Really Like About Working with Chance (and a lot of the other INVISUS Techs) is that...

• He is not afraid to "Think Out of the Box"… in fact, he told me that his creativity thinking and multi-faceted experience was one of the reasons he was hired.

• Now, don’t misunderstand me, I have been an INVISUS customer since January, 2005, and all the other techs are equally capable, it’s just that Chance will help me with some of the creative types of tools I have used in building this website; in fact, he even helped restart my “Goldmine 6.5” CRM Program when it crashed and I thought I had lost all my history and contacts for the last 7 years; then, he recommended I switch my office programs over to MSO 2007, helped me install them and even helped me when I had some initial installation problems with Outlook’s Business Contact Manager, and has even helped me with a couple of problems I had with Google’s New Chrome Browser, even showing me a couple of shortcuts and “tricks.”

• In short, He goes way beyond “Just addressing Security Issues” and like all other INVISUS Techs, he will spend as much time as needed to identify the problem, resolve the problem, or tell me he can't help me, as he told me when my two Hard Drives crashed.

• But even with hardware problems, he told me what had happened, the kind of HD I needed to buy and then once purchased, he then helped me perform an installation over the telephone resulting in the fact that I have now installed two new Hard Drives, improving my self confidence.

• He is not afraid to try a new application, learn about a new program, or spend Extra Time in order to complete the repair issue.

• In short, I used to call upon my tech colleagues at my day job, but I always felt I was imposing upon their schedules, and several times they were not able to help me in the way Chance has helped. Additionally, I never knew what I should pay them and if I was paying enough or too much. I also used to panic about unplugging everything and taking it into my local neighborhood Geek Shop not knowing if they would really repair my problem, AND how much they would charge me, even if they couldn’t help me.

• Now I pay my $50 every month [for the top of the line complete service subscription] and have overcome my “initial shyness” about calling. Other than replacing my hard drives and my DVD-CD ROM Drives, I have not taken my machine to a computer repair shop in over (3) years, when I finally made the decision that I would Totally Rely upon the service I pay for, and now – that’s what I do!

• Oh, one other item: My computer was purchased for me by my previous company in December, 2005. Here’s the kicker, because of my INVISUS service my computer is now operating BETTER THAN THE DAY I FIRST UNPACKED AND PLUGGED IT IN; this is all due to the service of INVISUS, like I said earlier, it’s much more than just another software package and much more than just another Neighborhood Geek Shop. Oh yeah, I live in Texas and INVISUS is located in Utah!