Answer:The INVISUS Anti-Spyware program uses an extensive Spyware signature database, and real-time security agents to protect your machine from many types of Spyware, Adware, browser hijackers, search hijackers, keyloggers, ghost spammers, spy software, and other hazardous and sometimes illegal applications and files from breaching your privacy or trying to sell you things.

2) What does the INVISUS Anti-Spyware do when it locates Spyware on my computer?

Answer: When Spyware is located, a results page is displayed allowing you to see details of every Spyware threat found: descriptions of the threat, files and settings located on your computer, advise on the threat, risk ratings per threat, and a recommended action to take. Once satisfied, you can quickly REMOVE, IGNORE, or QUARANTINE the Spyware threats. When quarantined, the threat is deactivated and removed from your system and kept in a safe data store, allowing you to delete the files, or reverse the quarantine at a later date.

3) What is Active Protection and how does it protect me?

Answer: Our real-time agents monitor your computer 24/7, securing certain areas on your computer. When specific checkpoints are breached, the activity is immediately analyzed against the INVISUS Anti-Spyware’s database of known file and setting signatures, allowing unthreatening changes to be made; and alerting you to a potential Spyware installation. In short, Active Protection intercepts many potential hazards in real-time and help you decide what code has access to your system. While it can’t realistically stop all Spyware from installing, it is a powerful tool to help protect your system, reducing your chances of a recurring Spyware installation.

4) Is it possible to restore files deleted by the Secure File Eraser?

Answer: No. The INVISUS Anti-Spyware Secure File Eraser is a complete data destruction and removal tool. Any files deleted by it are completely and irreversibly removed from your computer.

5) I can't seem to update to the latest definition files.

Answer: Make sure you are connected to the internet. Try bringing up a webpage to test this. Make sure you have permitted the INVISUS Anti-Spyware program through the INVISUS Firewall (see How Do I Change Filter Rules that Have Already Been Setup? In the “How Do I…?” section). If you are still having problems contact support.

INVISUS Desktop Firewall FAQ’s

Answer: Your firewall acts as a big filter for your computer, so every time an unrecognized program wants to connect in or out of your system, it stops the unknown program and pops up either an Incoming or Outgoing Connection Alert. It also asks if you would like to “Permit” or “Deny” the unknown connection. This is how you control everything that comes in and out of your computer – and how your firewall learns what is authorized. When you first install your firewall, it does not recognize any of your programs until you tell the firewall which are the trusted programs. The most common Connection Alerts that pop up after installation are for dialing up to the Internet, for your email, and for your web browser, etc.

You can stop the frequent Connection Alerts by simply creating a filter rule for each of the programs you use and trust. Each Connection Alert gives you a description of the program trying to connect to or from your computer and gives you a choice to permit or deny the connection. If you recognize and trust the program, then you should “Permit” it to always connect without bothering you. You do this by checking the box that says “Create Appropriate Filter Rule and Don’t Ask Again” in the lower left hand corner of the Alert window to create a firewall filter rule, and then click on the Permit button so the firewall will authorize your trusted program to connect.

If nothing in the Connection Alert window looks familiar to you, it is best that you just “Deny” the connection. You can always change it back to a “Permit” if denying it causes any problems (see “Changing Filter Rules”, in the Firewall User Guide).

2) How do I know what to Permit or Deny in the Connection Alerts the Firewall Gives Me?

Answer: The first thing you want to do when you install the firewall is to go through and open all the programs you use that needs to have access to the internet. For example, open your Internet Explorer, Instant Messenger, Email program like Outlook, anti-virus, etc. You will get an Outgoing Connection Alert for all of those and will need to permit them to give them access to the internet. If you do not permit them, the programs will not function properly.

There are a few ways to identify the program that is trying to come in or out of your computer. The first is the icon. The connection alert will have the icon of the program to the left of the window. If it is Internet Explorer that is trying to connect, you will see the blue ‘e’ with the line going around it. Another way is to look at the details of the program. It will give you a path to the actual file that is trying to connect. If you see that it is a program that you use, then you should permit it. If not, deny it. You can also find out what is trying to connect by looking at the address the connection alert gives you. For example, if you see: 168.98.145.6-support.dell.com. The numbers may not mean anything to you, but if you have a Dell computer, you will want to permit that connection.

If you do not recognize anything in the window, then deny it. You can always change it back to permit if something stops working (see “Changing Filter Rules”, in the Firewall User Guide).

3) Why do I keep getting an error telling me to increase the Buffer Size?

Answer: If you see a message that says you had a fatal application exit and to increase the buffer size, this usually means that specific default settings in your Operating System may not be configured properly. You will need to increase your Operating System’s buffer size.

• Contact the INVISUS Technical Support department at: support@invisus.com, or

INVISUS Anti-Virus FAQ’s

1) Why can't the Invisus Anti-Virus remove some viruses off my computer?

Answer: A lot of new viruses come onto the computer and begin working instantly. By doing this, the files are in use and become very difficult for anti-viruses to remove. There are a few ways to get rid of these viruses:

• Stop the process of the virus and run the INVISUS Anti-Virus program to remove it.

• Boot to Safe Mode and delete the virus manually.

To remove the virus in Safe Mode:

• Restart your computer and tap the F8 key once every second or so until you get a boot menu.

• Choose Safe Mode.

• Follow the path to where the virus is located.

• Right click on the infected file and choose Delete.

• Empty your Recycle bin and restart your computer normally.

2) Why am I not getting any updates to my anti-virus database and other programs?

Answer: The first thing you should check is the update setting for each of the programs. You may have accidentally changed these settings. If these settings are ok, you will need to check your Firewall filter rules to make sure that your programs are permitted to access the internet (see “Changing Filter Rules”, in the Firewall User Guide).

3) How often should I run the INVISUS Anti-Virus?

Answer: INVISUS highly recommends running a full system scan once a day. Viruses have many ways of entering a computer, and the system should be checked often to make sure no infection is present. It is a good idea to set your automatic scan to run everyday at a time when your computer will be turned on.

INVISUS BigFix FAQ’s

Answer: BigFix is a patch management and early warning system. If your computer has a security hole, then BigFix will offer a patch to download and fix the hole. When major viruses are released, you will be alerted through the BigFix program on what the virus is, and what to do to avoid getting infected. The BigFix program also acts as a messenger for INVISUS, alerting you to new software releases and other critical information you may need to know about the company.

2) Why am I not getting any Virus Alerts through BigFix?

Answer: When a major virus or security hazard is discovered, BigFix will alert you to the problem and provide you with information that you will need to avoid getting infected by the hazard at hand. Although hundreds of viruses are released every month, not all of them pose a high threat to your computer. BigFix does not send out alerts for these viruses.

If you have questions on whether your BigFix is set up correctly, please contact our support department.

3) Do I really need to install the patches that BigFix gives me?

Answer: Yes. BigFix is constantly scanning your computer for security holes. When a hole has been found, BigFix looks for a patch to fix the hole. As soon as a patch is available, BigFix will alert you and you should install it. Failing to do so may leave your computer vulnerable to attacks by hacker, viruses and other malicious programs.

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